Support & Maintenance

We Handle the Technical Side, So You Can Focus on What Matters

Squad Software’s website support and maintenance services ensure your business stays running smoothly. We provide ongoing technical assistance to handle any issues that may arise. Our monthly maintenance plans include 24/7 web uptime monitoring, downtime alerts, performance checks, and much more. We manage backups, malware and virus scanning, hacker protection, broken link fixes, domain name management, and beyond.

Software Support

We offer comprehensive 1st and 2nd level support services for applications developed by Squad Software or third-party vendors. Our team is equipped to handle a variety of issues, from quick fixes to more complex security audits and enhancements.

L1 Support: User guidance, standard issue resolution, system data monitoring, and analysis.

L2 Support:Server administration, proactive system monitoring, IT environment support, and issue resolution.

System Monitoring

Our 24/7 monitoring ensures your core applications, hardware, and overall system performance are consistently optimized. We immediately address any system issues, including server downtime, memory overloads, and workstation performance glitches.

• Application Monitoring
• Network & Remote Connectivity Management
• Backup & Recovery
• Server Monitoring
• Event Log Management